| A new app, The Mall, is building a universal feed for online shopping [TechCrunch] The mall is making a comeback. As younger people return to American shopping malls in greater numbers, a startup called “The Mall” is bringing the concept online with an app that lets users create a personalized virtual mall from their favorite brands and track sales in one place.
Many consumers don’t see value in store technology – here’s why [Chain Store Age] U.S. retailers are investing heavily in store technology, but many shoppers are not reporting benefits. Slightly more than half (52%) of U.S. consumers say in-store technology makes their experience somewhat or much better, while 48% say it makes no difference or makes the experience worse.
Retailers turn to AI for productivity, personalized shopping [RetailDive] Retailers are betting on AI to improve the customer experience, enhance decision-making and personalize shopping. Best Buy, Gap and Dick’s Sporting Goods highlighted new ways in which the companies are incorporating the technology into their internal workflows and how customers interact with the brands. |