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Consumers Want AI to Shop With Them, Not for Them [PYMNTS] Artificial intelligence has already transformed how consumers discover products, compare prices, and navigate digital commerce. But as companies race to build autonomous AI capable of making decisions independently, consumers are indicating they want assistance, not surrender.
How Fashion Retail Is Talking the AI Talk [WWD] AI has slipped easily into the role that the internet played at the turn of the century. It’s clearly useful, absolutely revolutionary and just about everywhere all at once — whether it’s consumers logging into ChatGPT to shop or retailers trying to make sure they’re on the other end of that query.
UPS Rolls Out New AI Tools for Tracking, Returns and Customer Service [SupplyChain247] UPS is rolling out a series of new AI-powered tools to improve package visibility, customer service, returns processing, and international shipping as the company continues to modernize its global logistics operations.
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